Privacy Policy

1. Introduction

QuietRiverForge ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, utilize, disclose, and protect your data when you access our website quietriverforge.xyz or utilize our yacht rental services.

By utilizing our services, you agree to the data practices specified in this policy. This policy is in line with privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal information that you offer to us voluntarily when you:

• Reserve a yacht rental
• Communicate with us via our website or phone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional events

The information collected can consist of:

• Your name and contact details (email, telephone, address)
• Payment details (processed securely by third-party services)
• Preferences and specific requirements for the charter
• Emergency contact details
• Information on dietary restrictions or health conditions (if provided)

2.2 Automatically Collected Information

When you browse our website, certain information about your device and browsing patterns is automatically recorded:

• IP address and geographical details
• Type and version of the browser
• Website pages viewed and the duration of visit
• Source websites
• Information about the device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your experience on our website, we employ cookies and analogous tracking technologies. These tools allow us to:

• Keep track of your preferences
• Analyze site usage and performance
• Facilitate personalized content
• Enhance our services

You can manage your preferences for cookies through your web browser options or our cookie consent feature.

3. How We Utilize Your Information

The information we collect is used for these purposes:

• Service Provision: To facilitate yacht rental services, manage reservations, and correspond about your bookings
• Client Support: To address your questions and provide aid
• Transaction Processing: To manage financial transactions and invoicing
• Safety and Protection: To guarantee the security of our operations and safeguard against deceitful activities
• Marketing: To send you promotional content and news (subject to your consent)
• Site Enhancement: To analyze visitor behavior and refine our web functionality
• Adherence to Legal Obligations: To meet legal and regulatory standards

4. Dissemination and Disclosure of Information

We never sell, swap, or lease out your personal information to external parties. We may disseminate your information in the following scenarios:

4.1 Service Partners

We may disclose details with third-party service partners who support us in tasks like payment processing; web hosting and management; email promotion; analytics and performance tracking; customer service.

4.2 Legal Obligations

We may release your details if mandated by law or in response to legal processes, judicial orders, crises, or probes into potential dishonesty or illicit activities.

4.3 Corporate Transactions

Should there be a merger, acquisition, or asset sale of the business, your information could be part of the assets transferred.

5. Data Security

Appropriate technical and organizational safeguards are in place to protect your personal data from unauthorized access, changes, exposure, or destruction. These include encryption, secure servers, controlled access, consistent evaluations, and training for staff.

However, transmission of data over the internet or electronic storage is never completely secure. We cannot guarantee the absolute protection of your data.

6. Data Retention

Your personal data is kept only as long as necessary for the purposes it was gathered or as legally required. Typical retention periods are:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing correspondences: until you opt out or request deletion
• Web analytics: 26 months
• Client service interactions: 3 years since last communication

7. Your Rights and Preferences

You have rights such as access, correction, erasure (limited by law), data portability, opting out of marketing, and cookie preferences. To exercise these rights, reach out to us using the contact information provided.

8. External Services

8.1 Google Analytics

For website analysis, we use Google Analytics. You can choose to opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

We have links to social media platforms, which have their individual privacy policies.

8.3 Transaction Processors

All transactions are managed by third parties compliant with PCI DSS standards.

9. Cross-Border Data Transfers

It's possible that your data is transferred to and managed in countries beyond Germany. We ensure safeguards in line with all applicable privacy laws.

10. Youth Privacy

We do not target children under 13, and intentionally avoid collecting their information. Should you believe a minor has provided their information, please contact us promptly.

11. Modifications to This Privacy Policy

This Privacy Policy may be updated to reflect new procedures or legislative adjustments. We will inform you by posting the amended policy, emailing registered users, or providing a notification on our website. Continued usage following the effective date implies your acceptance of the changes.

12. Contact Information

For inquiries about this Privacy Policy or our data management practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We follow Google Ads user consent policies. You can modify your cookie/tracking preferences at any time through our cookie settings.